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Customer Service

Providing outstanding customer service has been the driving force behind our business since we opened our doors in 1974. Our goal is, and has always been, quite simple – to get you the right part, at the right price, as quickly as possible.

    Shipping & Delivery

    We offer Free Economy Shipping to the 48 contiguous United States and the District of Columbia on orders over $99, unless an exception applies.

    Wherever you see this symbol shipping exception exceptions to the standard shipping and handling charges apply. Exceptions include:

    1. Oversized or heavy items such as exhaust systems, body parts, wheels, brake rotors, etc.

    2. Orders shipping to Alaska, Hawaii, Puerto Rico, U.S. territories, APOs, FPOs and international destinations.

    Shipping Methods

    Please note: if a part you are ordering says "Typically ships in X-X days.”, that is how long it takes (with or without a weekend included) to get that part received, stocked, picked, packed, weighed, labelled and on the UPS or US Mail truck. Upgrading to expedited shipping will not get it on the truck any sooner. It will, however, shorten the time the part is in transit from our warehouse to you. Also, please be aware that you will not receive a Shipping confirmation email with a tracking number until after your package has been handed off to UPS or the US Mail.

    Economy Shipping: If you choose Economy shipping, we will analyze all the available options from UPS and USPS and send your order via the most economical method. With Economy Shipping, orders for in-stock items usually ship 1-2 days business after the order has been processed (longer for orders processed after 1pm Eastern on Friday and/or over the weekend). If you need your parts by a specific date, we recommend upgrading to UPS Ground, 2nd Day Air or Next Day Air service.

    UPS Ground: If you upgrade to UPS Ground, orders for in-stock items processed before 1:00 pm Eastern time will be shipped the same day, Monday thru Friday. Orders for in-stock items processed after 1:00 pm will be shipped the next business day. Typical UPS Ground transit times are shown in the map below. Please note that Saturdays, Sundays and holidays are not considered business days.

    UPS 2nd Day Air: If you upgrade to UPS 2nd Day Air, orders for in-stock items processed before 1:00 pm Eastern time will be shipped the same day, Monday thru Friday. Orders for in-stock items processed after 1:00 pm will be shipped the next business day. For example, a UPS 2nd Day Air order processed on a Monday prior to 1:00 pm would be delivered on Wednesday, while a UPS 2nd Day Air order processed on a Monday after 1:00 pm would ship on Tuesday be delivered on Thursday. Please note that Saturdays, Sundays and holidays are not considered business days. Thus a UPS 2nd Day Air order processed on a Thursday prior to 1:00 pm would be delivered the following Monday (unless it’s a holiday), while a UPS 2nd Day Air order processed on a Thursday after 1:00 pm would ship on Friday and be delivered the following Tuesday.

    UPS Next Day Air: If you upgrade to UPS Next Day Air, orders for in-stock items processed before 1:00 pm Eastern time will be shipped the same day, Monday thru Friday. Orders for in-stock items processed after 1:00 pm will be shipped the next business day. For example, a UPS Next Day Air order processed on a Monday prior to 1:00 pm would be delivered on Tuesday, while a UPS Next Day Air order processed on a Monday after 1:00 pm would ship on Tuesday be delivered on Wednesday. Please note that Saturdays, Sundays and holidays are not considered business days. Thus a UPS Next Day Air order processed on a Thursday prior to 1:00 pm would be delivered on Friday, while a UPS Next Day Air order processed on a Thursday after 1:00 pm would ship on Friday and be delivered the following Monday (unless it’s a holiday, in which case it would be delivered Tuesday).

    US Mail: If you choose US Mail, you should count on an additional day before receiving your order, due to the earlier time of day that the Postal Service picks up packages at our warehouse.

    HAVE TO HAVE THE PART BY A CERTAIN DAY? CALL 800.535.2002 DURING NORMAL BUSINESS HOURS (Mon 8am-7pm, Tue-Fri 9am-7pm; Sat 10am-4pm, Eastern time). The only way you can guarantee a delivery date is to speak with one of our Advisors and confirm:

    1. that the part is available to ship to you

    2. that we have your correct shipping and billing information, and

    3. the day the part will actually ship.

    You will hear from us! On the day we process your order, you can expect an email from us confirming the order. If we have any questions, we will call you to verify information. And on the day we ship your order, you will receive another email from us detailing the shipping status of the parts and providing tracking information.

    Orders for items that are not in stock (e.g. custom embroidery, special orders, direct shipments, backorders, etc.) will ship as soon as they become available.

    This symbol no air shippingindicates ground shipping only! The FAA (Federal Aviation Administration) strictly prohibits air shipments of items that contain certain amounts of aerosols or flammable materials (e.g. paint). As a result, a few of the products we sell must be shipped exclusively via ground carrier – at no point on their journey from our warehouse to you are these items allowed on a plane! Because of this, these products are offered for sale only in the 48 contiguous United States and Canada. There are no exceptions! If you place an order that contains one of these items and you do not live in the 48 contiguous United States or Canada, or you requested a delivery method of Next Day Air, 2nd Day Air, we will contact you.

    Please be aware that some parts simply cannot be shipped safely or cost-effectively. This is due to their size, weight and/or fragility. Examples include: molded carpet sets, headliners, hood insulation panels, some under-car splash panels and trunk trim panels (all of these are huge); transmission cooling lines and metal fuel or brake lines (they’re long, thin, oddly-shaped and easily bent in transit); any window glass; complete engines and more. We have removed most of these items from our web site, but as we list all BMW and MINI part numbers, a few may not have been found yet. If you order a part that cannot be shipped, we will contact you.

    Typical Transit Times for UPS Ground Shipping

    This applies to orders for in-stock items processed before 1:00 PM Eastern time, Monday thru Friday. Transit days do not include Saturdays, Sundays or holidays. NOTE: these UPS Ground delivery times are typical, not guaranteed. If you need your order delivered sooner, please upgrade to UPS Next Day Air or 2nd Day Air. To absolutely verify delivery by a certain date, you must speak with one of our Advisors at 800.535.2002 during normal business hours (Mon 8am-7pm, Tue-Fri 9am-7pm; Sat 10am-4pm, Eastern time).



    UPS Shipping Times Map

    Shipping FAQs

    "How long will it take my order to arrive?"

    Orders shipped via Economy shipping can take anywhere from 3 to 10 transit days to arrive. (Note: Transit days do not include Saturdays, Sundays or holidays.) Orders shipped via UPS Ground usually arrive sooner. The map above displays typical transit times for UPS Ground shipping. Please note that the times listed here are not guaranteed and apply only to orders for in-stock items processed before 1:00 PM Eastern time. (If you want to be absolutely sure the item you are ordering is in stock, call 800.535.2002, email [email protected].) For faster delivery, we offer UPS 2nd Day Air and Next Day Air services.

    "I placed an order that was over $99. Why am I being billed for shipping?"

    We offer free shipping on most orders over $99 going to the 48 United States and the District of Columbia, however there are exceptions, indicated by this symbol:

    shipping exception. Exceptions include:

    1. Oversized or heavy items such as exhaust systems, body parts, wheels, brake rotors, etc.

    2. Orders shipping to Alaska, Hawaii, Puerto Rico, U.S. territories, APOs, FPOs and international destinations.

    "Why is a part I just ordered which was listed as “in stock” on the web site now listed as “out of stock” in my Shipping Confirmation email?"

    This can happen for a couple of reasons. A common scenario is that the quantity you ordered exceeds the number of parts on the shelf. For example, if we have 7 of a particular spark plug in stock, and you order 8, your Shipping Confirmation email will say the part is “out of stock”. If it is critical that you know whether all the parts you need are in stock before placing your order, call 800.535.2002, [email protected]

    "Once my order has been placed, how do I track my package?"

    On the day your order ships, we will send you a Shipping Confirmation email (usually after 8pm Eastern time) containing your tracking number. Simply click on the blue hyperlink in the email to be directed to the site for the latest tracking information on your package(s).

    "Why didn’t I receive an Order Confirmation/Shipping Confirmation email?"

    First, please verify that your email address is entered properly in your account or, if you checked out as a guest, on your order. Any typos or misspellings will cause delivery issues. Also, please be aware that Shipping confirmations with tracking numbers are not emailed until your package has been handed off to UPS or the US Mail. Another possibility: our emails to you may have been blocked by your email provider. We recommend checking your spam folder to see if our emails are in there. If you cannot find any confirmation emails from us, we will be happy to resend them if necessary – simply email your request to [email protected] To make sure you receive future confirmation emails from us, please add [email protected] to your address book/safe sender list.

    "I ordered some touch-up paint and was told you will not ship it via Next Day/2nd Day/to Hawaii/to Alaska/etc. Why not?"

    The FAA (Federal Aviation Administration) strictly prohibits air shipments of items that contain certain levels of aerosol or flammable materials (e.g. paint). Such items are indicated by this symbol: no air shipping. As a result, a few of the products we sell must be shipped via ground carrier; at no point on their journey from our warehouse to you are these items allowed on a plane. Because of this, these products can be shipped via ground service only, and only to the 48 contiguous United States and Canada. There are no exceptions.

    Privacy & Security

    All orders submitted to us online are transmitted over a secure SSL connection, making sure the theft of credit card number during transmission virtually impossible. In addition, www.BAVauto.com is a registered Comodo secure site. If you have additional questions or concerns about the safety and security of this site, please send them to [email protected]

    Your privacy is protected!

    Since 1974, Bavarian Autosport has been helping BMW and MINI enthusiasts around the world repair, rebuild, modify and upgrade their automobiles. Our customers trust us, not only to provide them with parts, expertise and excellent service, but to respect their privacy as well. During all our years in existence, we have never capitalized on that trust by renting or selling our customers’ names, addresses and/or personal information. This has been our policy from the start, and it continues to be our policy today, whether you shop with us by phone, by fax, by mail or here in our online store.

    Our Privacy Policy:

    Bavarian Autosport does not rent, sell or trade the names, addresses, phone numbers, email addresses, online shopping habits or personal information of its customers. We will ask for your email address:

    if you set up an online account. We use your email address to identify which cart is yours and to save the contents of your cart if you are unable to complete your purchase and wish to come back later.

    if you make a purchase online. We will use your email address to send you an order confirmation and shipping notice for your order.

    if you sign up for our email, which informs you about our money-saving specials, new products, DIY videos, etc., you will receive an email from us about once a week.

    Should you have any questions or concerns about the policy, please contact us: email [email protected]

    call 800.535.2002 (International: 603.427.2002)

    fax 800.507.2002 (International: 603.427.6116)

    mail to 275 Constitution Avenue, Portsmouth, NH 03801

    If you would like to be removed from our email list, you can click on the "unsubscribe" link in one of our emails, or contact us via one of the methods listed above. Please provide us with your exact email address and we will make sure you are removed from our active email files.

    If you create an account or select a year and model of BMW or MINI to shop for on our site, we will use a "cookie" to remember you. This saves you the hassle of filling out billing and shipping info or choosing your year and model every time you visit. If you prefer, you can set your browser to refuse to accept cookies. This will not prevent you from using our web site; you’ll just have to enter your year and model every time you shop our site.

    If you supply us with your postal address online, either when making a purchase or requesting a free catalog, you will receive our catalogs and newsletters from time to time. If you would like to be removed from our mailing list, contact us via one of the methods listed above. Please provide us with your exact name, address and customer number (found on your Bavarian Autosport receipt and/or catalog) and we will make sure you are removed from our active mailing lists.

    When making an online purchase, we will ask you to supply us with your telephone number. This is for address verification and credit card protection only. You will not receive any calls from us unless we have questions or information regarding an order you have placed.

    Once again, Bavarian Autosport does not rent, sell or trade the names, addresses, phone numbers, email addresses, online shopping habits or personal information of its customers. Period.

    Returns

    If you are not happy with your purchase, you may return it for a full refund within 90 days of receiving the item. Returned merchandise must be in new, saleable condition and in the manufacturer’s original packaging (also in saleable condition). A 10% restocking fee will be applied to any item that needs to be repackaged.

    • Returns made more than 90 days and up to 6 months after receiving the item may be eligible for a refund minus a 25% restocking fee.
    • Returns made more than 6 months after receiving the item may be eligible for a refund minus a 50% restocking fee.
    • No item will be accepted for return more than 18 months after it was received.
    • No refund will be granted on any part that has been installed, modified or that is not in saleable condition in its original packaging.
    • Special orders, electrical items, custom orders and clearance items are not returnable.
    • Shipping charges are not refundable.
    • Return shipping costs are the responsibility of the customer.
    • Refunds will be applied to the original form of payment only – no exceptions. Orders paid with cash will be refunded via a mailed check (allow 1 to 2 weeks).
    • We’re sorry, but we cannot offer store credits in lieu of refunds.

    These policies do not apply to defective items that are covered under warranty. For more details, see “WARRANTIES” further down this page.


    Here’s how to return a product:


    If you have an account and you did not check out as a Guest...

    You can file your return online by filling out a Return Merchandise Authorization (RMA) form. Log in to your account, click on “My Account” and then “My Orders” to find the order that has the product you wish to return. Click “View Order”, then click “Return” in the upper right of the order view. You will be asked to answer a couple of questions, such as the condition of the part and the reason for the return. Once you’ve answered the questions, click “Submit”. This sends us a notification that you are interested in returning the part(s). We will in turn send an authorization number to the email address that you provided on the RMA form. Print your RMA number and your return address clearly on the outside of the package and send to: Bavarian Autosport Returns, 275 Constitution Ave., Portsmouth, NH 03801.


    Insure and ship the parcel via the US Postal Service or UPS Ground. You are responsible for these costs; returns sent COD or freight collect will not be accepted.


    Upon receipt of your return, we will promptly issue you a refund.


    If you checked out as a Guest...

    You can obtain a Return Merchandise Authorization (RMA) by calling 800.535.2002, option 5 and speaking with an Advisor, or by sending an email to [email protected]. In the email, please include the order number, identify the part(s) in that order that you wish to return and provide the reason(s) for the return. We will provide you with an RMA number. Print your RMA number and your return address clearly on the outside of the package and send to: Bavarian Autosport Returns, 275 Constitution Ave., Portsmouth, NH 03801.


    Insure and ship the parcel via the US Postal Service or UPS Ground. You are responsible for these costs; returns sent COD or freight collect will not be accepted.


    Upon receipt of your return, we will promptly issue you a refund.


    Remember, returns for full refunds must be made within 90 days of receiving the item. Items returned after 90 days may be eligible for refund minus a restocking fee. This does not apply to defective items that are covered under warranty.

    "How long will it take to receive my refund?"
    We process your returns promptly, usually within 24 to 48 hours. Refunds to credit cards and PayPal accounts are usually reflected within 3 business days of our processing. Refund checks usually take two weeks to arrive.

    "I purchased a car with your parts on it (or some of your parts from someone else). Is your product warranty transferable?"
    No, Bavarian Autosport’s product warranty is not transferable.

    "The part I purchased had a core charge. What do I do with the core to get the core charge refunded?
    Make sure that the product is clean(within reason), packaged in the original packaging and is returned to us at Bavarian Autosport 275 Constitution Ave. Portsmouth, NH 03801 to get the refund. You are responsible for the return shipping. (most drive shafts, transfer cases and differentials go direct to our supplier)

    Best Price

    We work very hard to keep our products at the most competitive prices out there, but with hundreds of thousands of parts in our online store, there are times you may find the exact same item being offered at lower price elsewhere. While we can’t promise to match every internet price that's brought to our attention, you can be sure we will give it our absolute best shot. Just call 800.535.2002, option 5 (international customers call 603.427.2002), or email the details to [email protected].

    Warranties

    Order with confidence!

    Bavarian Autosport attempts to sell only well designed, quality merchandise that we hope will give you years of satisfaction. We are confident our products will endure the test of time in both construction and performance. That is why everything we sell comes with a 100% satisfaction guarantee and a 12-month warranty against defects in materials and workmanship. In addition, products that carry the Bavarian Autosport brand come with a minimum 2-year warranty. (Some have lifetime warranties!) If you are unhappy with a product’s quality or performance, simply let us know. We’ll make it right. Call 800.535.2002, option 5, or email [email protected].

    What follows are legal disclaimers the lawyers tell us we must publish. Enjoy!

    Warranty – Designs, materials and specifications are subject to change without notice. Any product that carries a manufacturer’s warranty is sold with that warranty by the manufacturer extended to the purchaser.

    WITH THE EXCEPTION OF APPLICABLE MANUFACTURERS’ WARRANTIES AS DESCRIBED HERE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. NOR ARE THERE ANY WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION OF THE FACE HEREOF. ALL GOODS ARE SOLD AND DELIVERED AS IS, AND WITH ALL FAULTS.

    Bavarian Autosport makes no representation or promise with respect to the quality or anticipated performance of this equipment.

    Availability Disclaimer – Some items are not always available or are offered on a limited basis.

    Legal Restrictions – Any equipment sold herein upon which there is a legal limitation as to its use, is sold only with the intent that the purchaser shall use it in accordance with federal laws and the laws of the state where such use will take place.

    Exclusion of Consequential Damages – Bavarian Autosport shall not be responsible for any consequential, incidental or contingent damages, or costs incurred of any kind what-so ever, including, but not limited to, the costs incurred directly or indirectly in relation to goods sold by Bavarian Autosport.

    Inventory & Special Orders

    We sell almost every part BMW has made since 1967, and parts for the new MINI since 2002. The only parts we don’t sell are those that are too difficult or hazardous to ship, (e.g. windshields, batteries, complete engines, etc.). Our three-story warehouse is stocked to the rafters with more than 400,000 of the most popular BMW and MINI parts. This huge inventory allows us to fill and ship the vast majority of orders the day we receive them.

    Sometimes, people need parts that we don’t stock. In most of those instances we are able to either drop-ship the part directly to you from one of our suppliers, or bring it into our warehouse and ship it to you within a couple of days. (Obviously, items that are coming from Europe take a little longer.) Orders for parts we do not stock are considered "special orders." Special orders must be prepaid and are non-returnable.

    Remember: WE SELL EVERYTHING for your BMW or MINI. If for some reason you can’t find what you’re looking for on this web site, that doesn’t mean we don’t have it -- give us a call at 800.535.2002, option 5, or email us at [email protected]

    "Who makes your parts, and where are they made?"
    We sell Genuine BMW, Genuine MINI and several brands of aftermarket parts, accessories and upgrades. Genuine BMW and Genuine MINI parts are made by a variety of manufacturers and subcontractors in locations around the world, including Europe, Asia and North America. A lot of the aftermarket parts we sell are manufactured by the same companies BMW and MINI use, (e.g. Sachs, Bilstein, Hella, Bosch, Lemfoerder and others). In many cases we have been able to source parts that are superior to those used by BMW and MINI, offering either better performance, better value or both. Some of these parts bear the Bavarian Autosport brand – they are backed by a minimum 2-year warranty (some have lifetime warranties). Just as BMW and MINI do, we work with a variety of manufacturers and subcontractors in Europe, Asia and North America. We have put many, many years and a lot of resources into finding, testing and developing these products, as well as our relations with the companies who produce them; we stand behind every product we sell with a 100% satisfaction guarantee. If any product fails to meet our standards or our customers’ expectations, we won’t sell it. If you have specific questions about a part’s quality or performance, feel free to call and speak with one of our friendly advisors at 800.535.2002, option 5, or email [email protected]

    Miscellaneous FAQs

    "Why don’t you charge any sales tax?"
    Bavarian Autosport is located in New Hampshire, which has no sales tax, so we are not required to charge tax on any orders. (Just one more way you save when you shop at BAVauto.) If you live outside the United States, you may be liable for import duties and/or fees charged by your country, but Bavarian Autosport will never add taxes, duties or fees to your order.

    "Are you affiliated with any other companies with Bavarian in their name?"
    No. We have no satellite stores, sister companies or affiliations with any similarly named businesses. If you purchased your part(s) from one of those other companies, we’re sorry but we cannot help you with quality/fitment issues or returns. You will need to contact the company who sold you the part(s).

    "Where can I get an order form so that I can mail or fax my order?"
    Here is a link to download our order form as a PDF.