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Customer Service

Providing outstanding customer service has been the driving force behind our business since we opened our doors in 1974. Our goal is, and has always been, quite simple – to get you the right part, at the right price, as quickly as possible.

    Shipping & Delivery

    Standard shipping: If you choose Standard shipping, we will analyze all the available options -- UPS, US Mail and Surepost (a combination of the two) -- and offer you the most economical method. This may or may not add time to your shipment but will definitely save you some money. If you need your order delivered by a specific date, we recommend selecting UPS Ground, 3 Day Select, 2 Day Air or Next Day Air service.

    Free Shipping: Orders over $99 are shipped at no charge via standard ground shipping, unless an exception applies.

    Exceptions include:

    Oversized or heavy items such as wheels, brake rotors, exhaust systems, bodyparts, etc.

    Orders to Alaska, Hawaii, Puerto Rico, U.S. territories, APOs, FPOs, and internationally shipped orders.

    Exceptions are indicated by this symbol in the product descriptions and in the map below.

    Orders for in-stock items taken before 1:00 pm Eastern time are shipped the same day.

    Orders placed after 1:00 pm Eastern time or on weekends will ship the next business day.

    Saturdays, Sundays and holidays are not counted as business days. For example, a 2-day order placed on a Monday prior to 1:00 pm would be delivered on Wednesday; a 2-day order placed on a Thursday prior to 1:00 pm would be delivered the following Monday.

    Shipping and delivery times apply to in-stock items only. Orders for items which are not in-stock (e.g. custom embroidery, special orders, back-orders, etc.) will ship as soon as they become available. You will be advised of estimated delivery time.

    Our standard shipping rates are available to the 48 contiguous United States only. Rates are posted in the table below.

    Next Day and 2-day shipping are available for an additional charge.

    Ordering in a time-sensitive situation? GIVE US A CALL DURING NORMAL BUSINESS HOURS (M, 8am-7pm, Tu-F, 9am-7pm; Sat, 10am-4pm, Eastern time) at 800.535.2002. The only way you can guarantee delivery in 1 or 2 days is to speak with one of our advisors and confirm: 1) that we have the part available to ship to you immediately, 2) that we have your correct shipping and billing information, and 3) that the order will be processed by 1:00 pm Eastern time.

    You will hear from us! On the day we process your online order, you can expect an email from us detailing the shipping status of the order and providing tracking information. If we have any questions, we will call you to verify information.

    This symbol indicates ground shipping only! The FAA (Federal Aviation Administration) strictly prohibits air shipments of items that contain certain amounts of aerosols or flammable materials (e.g. paint). As a result, a few of the products we sell must be shipped exclusively via ground carrier -- at no point on their journey from our warehouse to your home are these items allowed on a plane. Because of this, these products are offered for sale only in the 48 contiguous United States and Canada. There are no exceptions! If you place an order that contains one of these items and you do not live in the 48 contiguous United States, or the requested delivery method is Next Day or 2-day, we will contact you.





    Wherever you see this symbol, exceptions to the standard shipping and handling charges apply.

    Typical Transit Times for UPS Ground Shipping
    Applies to orders for in-stock items placed before 1:00 PM Eastern time. Transit days do not include Saturdays, Sundays or holidays. NOTE: these delivery times are typical, not guaranteed. If you need your order by a specific date, please upgrade to Next Day or 2-day shipping. To absolutely verify delivery by a certain date, place your order by phone.





    Shipping FAQs

    "How long will it take my order to arrive?"
    Orders shipped via Standard shipping can take anywhere from 3 to 10 transit days to arrive. (Note: Transit days do not include Saturdays, Sundays or holidays.) Orders shipped via UPS Ground usually arrive sooner. The map above displays typical transit times for UPS Ground shipping. Please note that the times quoted here are not guaranteed and apply only to orders for in-stock items placed before 1:00 PM Eastern time. (If you want to be sure the item you are ordering is in stock, call or email us before ordering – 800.535.2002 or [email protected]) For faster delivery, we offer UPS 2-day and UPS Next-day services.

    "I placed an order on Saturday. When will it ship?"
    Orders placed between 1:00 pm Eastern time Friday and midnight Sunday will ship on Monday, (unless Monday is a holiday). On the day the product ships, a shipping confirmation with the UPS tracking number will automatically be sent to your email address on file.

    "I placed an order that was over $99. Why am I being billed for shipping?"
    We offer free shipping on most orders over $99, however there are exceptions, indicated by this symbol:

    Oversized or heavy items such as wheels, brake rotors, mufflers, body parts, etc.

    Orders going to Alaska, Hawaii, Puerto Rico, U.S. territories, APOs, FPOs, and internationally.

    "I ordered some touch-up paint and was told you will not ship it Nextday/ 2-day/to Hawaii/to Alaska/etc. Why not?"
    The FAA (Federal Aviation Administration) strictly prohibits air shipments of items that contain certain levels of aerosol or flammable materials (e.g. paint). Such items are indicated by this symbol: plane. As a result, a few of the products we sell must be shipped via ground carrier -- at no point on their journey from our warehouse to your house are these items allowed on a plane. Because of this, these products can be shipped via ground service only and thus are limited to the 48 contiguous United States and Canada.

    "Once my order has been placed, how do I track my package?"
    On the date your order ships, we will send you a Shipping Confirmation email (usually after 8pm Eastern time) containing your UPS tracking number. Simply click on the blue hyperlink in the email to be directed to the UPS site for the latest tracking information on your package(s).

    "Why is the part I just ordered listed as “backordered” in my Shipping Confirmation email?"
    If you need to verify whether a part is in stock before ordering, call 800.535.2002 or email [email protected]

    "Why didn’t I receive an Order Confirmation/Shipping Confirmation email?"
    Our emails may have been blocked by your email provider. We recommend checking your spam folder to see if it’s in there. (Please add [email protected] to your address book/safe sender list.) If you cannot find any confirmation emails from us, we will be happy to resend them if necessary -- simply email your request to [email protected]

    Privacy & Security

    All orders submitted to us online are transmitted over a secure SSL connection, making sure the theft of credit card number during transmission virtually impossible. In addition, www.BavAuto.com is a registered Comodo secure site. If you have additional questions or concerns about the safety and security of this site, please send them to [email protected]

    Your privacy is protected!

    Since 1974, Bavarian Autosport has been helping BMW and MINI enthusiasts around the world repair, rebuild, modify and upgrade their automobiles. Our customers trust us, not only to provide them with parts, expertise and excellent service, but to respect their privacy as well. During all our years in existence, we have never capitalized on that trust by renting or selling our customers’ names, addresses and/or personal information. This has been our policy from the start, and it continues to be our policy today, whether you shop with us by phone, by fax, by mail or here in our online store.

    Our Privacy Policy:

    Bavarian Autosport does not rent, sell or trade the names, addresses, phone numbers, email addresses, online shopping habits or personal information of its customers. We will ask for your email address:

    if you set up an online account. We use your email address to identify which cart is yours and to save the contents of your cart if you are unable to complete your purchase and wish to come back later.

    if you make a purchase online. We will use your email address to send you an order confirmation and shipping notice for your order.

    if you sign up for our email, which informs you about our money-saving specials, new products, DIY videos, etc., you will receive an email from us about once a week.

    Should you have any questions or concerns about the policy, please contact us: email [email protected]

    call 800.535.2002 (International: 603.427.2002)

    fax 800.507.2002 (International: 603.427.6116)

    mail to 275 Constitution Avenue, Portsmouth, NH 03801

    If you would like to be removed from our email list, you can click on the "unsubscribe" link in one of our emails, or contact us via one of the methods listed above. Please provide us with your exact email address and we will make sure you are removed from our active email files.

    If you create an account or select a year and model of BMW or MINI to shop for on our site, we will use a "cookie" to remember you. This saves you the hassle of filling out billing and shipping info or choosing your year and model every time you visit. If you prefer, you can set your browser to refuse to accept cookies. This will not prevent you from using our web site; you’ll just have to enter your year and model every time you shop our site.

    If you supply us with your postal address online, either when making a purchase or requesting a free catalog, you will receive our catalogs and newsletters from time to time. If you would like to be removed from our mailing list, contact us via one of the methods listed above. Please provide us with your exact name, address and customer number (found on your Bavarian Autosport receipt and/or catalog) and we will make sure you are removed from our active mailing lists.

    When making an online purchase, we will ask you to supply us with your telephone number. This is for address verification and credit card protection only. You will not receive any calls from us unless we have questions or information regarding an order you have placed.

    Once again, Bavarian Autosport does not rent, sell or trade the names, addresses, phone numbers, email addresses, online shopping habits or personal information of its customers. Period.

    Returns

    If you are not happy with your purchase, you may return it for a refund. Returned merchandise must be in saleable condition and in the manufacturer’s original packaging. Returns for full refunds must be made within 30 days of receiving the item; returns made after 30 days may be eligible for a refund minus a restocking fee. This does not apply to defective items that are covered under warranty.

    No refund will be granted on any part that has been installed, modified or that is not in saleable condition in its original packaging. Special orders (further down the page), electrical items and custom orders are not returnable. Shipping charges are not refundable.


    Here’s how to return a product:


    If you have an account and you did not check out as a Guest...

    You can file your return online by filling out a Return Merchandise Authorization (RMA) form. Log in to your account, click on “My Account” and then “My Orders” to find the order that has the product you wish to return. Click “View Order”, then click “Return” in the upper right of the order view. You will be asked to answer a couple of questions, such as the condition of the part and the reason for the return. Once you’ve answered the questions, click “Submit”. This sends us a notification that you are interested in returning the part(s). We will in turn send an authorization number to the email address that you provided on the RMA form. Print your RMA number and your return address clearly on the outside of the package and send to: Bavarian Autosport Returns, 275 Constitution Ave., Portsmouth, NH 03801.


    Insure and ship the parcel via the US Postal Service or UPS Ground. You are responsible for these costs; returns sent COD or freight collect will not be accepted.


    Upon receipt of your return, we will promptly issue you a refund.


    If you checked out as a Guest...

    You can obtain a Return Merchandise Authorization (RMA) by calling Customer Service at 800.535.2002, option 7, or by sending an email to [email protected]. In the email, please include the order number, identify the part(s) in that order that you wish to return and provide the reason(s) for the return. We will the provide you with an authorization number. Print your RMA number and your return address clearly on the outside of the package and send to: Bavarian Autosport Returns, 275 Constitution Ave., Portsmouth, NH 03801.


    Insure and ship the parcel via the US Postal Service or UPS Ground. You are responsible for these costs; returns sent COD or freight collect will not be accepted.


    Upon receipt of your return, we will promptly issue you a refund.


    Remember, returns for full refunds must be made within 30 days of receiving the item. Items returned after 30 days may be eligible for refund minus a restocking fee. This does not apply to defective items that are covered under warranty.

    "How long will it take to receive my refund?"
    We process your returns promptly, usually within 24 to 48 hours. Refunds to credit cards and PayPal accounts are usually reflected within 3 business days of our processing. Refund checks usually take two weeks to arrive.

    "I purchased a car with your parts on it (or some of your parts from someone else). Is your product warranty transferable?"
    No, Bavarian Autosport’s product warranty is not transferable.

    Best Price Guarantee

    Bavarian Autosport will match any competitor’s price. If you find the same product advertised at a lower price prior to purchasing the product, call us or email a copy of the ad or the web site to [email protected] and we will match the price. If you find the lower price after you have purchased the item from us (up to 30 days after), we will refund the difference. Call Customer Service at 800.535.2002, option 7 (603.427.2002 international), or email [email protected]. Please note: Matching items must be in stock, be the same brand and include all the same parts. Matching is done against delivered price (cost of item plus any shipping and handling charges). Sorry, we cannot meet one-time, closeout prices.

    Warranties

    Order with confidence!

    Bavarian Autosport attempts to sell only well designed, quality merchandise that we hope will give you years of satisfaction. We are confident our products will endure the test of time in both construction and performance. That is why everything we sell comes with a 100% satisfaction guarantee and a 12-month warranty against defects in materials and workmanship. In addition, products that carry the Bavarian Autosport brand come with a minimum 2-year warranty. (Some have lifetime warranties!) If you are unhappy with a product’s quality or performance, simply let us know. We’ll make it right. Call 800.535.2002, option 7, or email [email protected].

    What follows are legal disclaimers the lawyers tell us we must publish. Enjoy!

    Warranty – Designs, materials and specifications are subject to change without notice. Any product that carries a manufacturer’s warranty is sold with that warranty by the manufacturer extended to the purchaser.

    WITH THE EXCEPTION OF APPLICABLE MANUFACTURERS’ WARRANTIES AS DESCRIBED HERE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. NOR ARE THERE ANY WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION OF THE FACE HEREOF. ALL GOODS ARE SOLD AND DELIVERED AS IS, AND WITH ALL FAULTS.

    Bavarian Autosport makes no representation or promise with respect to the quality or anticipated performance of this equipment.

    Availability Disclaimer – Some items are not always available or are offered on a limited basis.

    Legal Restrictions – Any equipment sold herein upon which there is a legal limitation as to its use, is sold only with the intent that the purchaser shall use it in accordance with federal laws and the laws of the state where such use will take place.

    Exclusion of Consequential Damages – Bavarian Autosport shall not be responsible for any consequential, incidental or contingent damages, or costs incurred of any kind what-so ever, including, but not limited to, the costs incurred directly or indirectly in relation to goods sold by Bavarian Autosport.

    Inventory & Special Orders

    We sell almost every part BMW has made since 1967, and parts for the new MINI since 2002. The only parts we don’t sell are those that are too difficult or hazardous to ship, (e.g. windshields, batteries, complete engines, etc.). Our three-story warehouse is stocked to the rafters with more than 400,000 of the most popular BMW and MINI parts. This huge inventory allows us to fill and ship the vast majority of orders the day we receive them.

    Sometimes, people need parts that we don’t stock. In most of those instances we are able to either drop-ship the part directly to you from one of our suppliers, or bring it into our warehouse and ship it to you within a couple of days. (Obviously, items that are coming from Europe take a little longer.) Orders for parts we do not stock are considered "special orders." Special orders must be prepaid and are non-returnable.

    Remember: WE SELL EVERYTHING for your BMW or MINI. If for some reason you can’t find what you’re looking for on this web site, that doesn’t mean we don’t have it -- give us a call at 800.535.2002, option 5, or email us at [email protected]

    "Who makes your parts, and where are they made?"
    We sell Genuine BMW, Genuine MINI and several brands of aftermarket parts, accessories and upgrades. Genuine BMW and Genuine MINI parts are made by a variety of manufacturers and subcontractors in locations around the world, including Europe, Asia and North America. A lot of the aftermarket parts we sell are manufactured by the same companies BMW and MINI use, (e.g. Sachs, Bilstein, Hella, Bosch, Lemfoerder and others). In many cases we have been able to source parts that are superior to those used by BMW and MINI, offering either better performance, better value or both. Some of these parts bear the Bavarian Autosport brand – they are backed by a minimum 2-year warranty (some have lifetime warranties). Just as BMW and MINI do, we work with a variety of manufacturers and subcontractors in Europe, Asia and North America. We have put many, many years and a lot of resources into finding, testing and developing these products, as well as our relations with the companies who produce them; we stand behind every product we sell with a 100% satisfaction guarantee. If any product fails to meet our standards or our customers’ expectations, we won’t sell it. If you have specific questions about a part’s quality or performance, feel free to call and speak with one of our friendly advisors at 800.535.2002, option 5, or email [email protected]

    Miscellaneous FAQs

    "Why don’t you charge any sales tax?"
    Bavarian Autosport is located in New Hampshire, which has no sales tax, so we are not required to charge tax on any orders. (Just one more way you save when you shop at BavAuto.) If you live outside the United States, you may be liable for import duties and/or fees charged by your country, but Bavarian Autosport will never add taxes, duties or fees to your order.

    "Are you affiliated with any other companies with Bavarian in their name?"
    No. We have no satellite stores, sister companies or affiliations with any similarly named businesses. If you purchased your part(s) from one of those other companies, we’re sorry but we cannot help you with quality/fitment issues or returns. You will need to contact the company who sold you the part(s).

    "Where can I get an order form so that I can mail or fax my order?"
    Here is a link to download our order form as a PDF.