How long have you been in business?
Bavarian Autosport has been in business since 1974 -- nearly four decades. We are still owned by the same three business partners who founded the company.
When are you open for business?
Phone sales reps are available 8:00 am–9:00 pm Monday thru Thursday, 8:00 am–7:00 pm on Friday and 9:00 am–4:00 pm on Saturday. Our showroom is open 9:00 am–5:30 pm Monday thru Friday and 9:00 am–4:00 pm on Saturday. Customer Service is open from 8:00 am–5:30 pm Monday thru Friday. (All Eastern U.S. times.)
How do I contact Customer Service?
Customer Service can be reached via via e-mail at CustomerService@bavauto.com or by phone at 800-535-2002, option 7, (603-427-2002 for international customers) during the Customer Service hours listed above.
Where are you located? What is your mailing address?
Bavarian Autosport is located in the seaside city of Portsmouth in beautiful, tax-free New Hampshire, USA. This is our only location! Our mailing address is:
275 Constitution Ave., Portsmouth, NH 03801
Are you affiliated with any other companies with “Bavarian” in their name?
No. We have no satellite stores, sister companies or affiliations with any similarly named businesses. If you purchased your part(s) from one of those other companies, we’re sorry but we cannot help you with quality/fitment issues or returns. You will need to contact the company who sold you the part(s).
Who makes your parts? Where are they made?
We sell both Genuine BMW and aftermarket parts, accessories and upgrades. Genuine BMW parts are made by a
variety of manufacturers and subcontractors in locations around the world, including Europe, Asia and
North America. A lot of the aftermarket parts we sell are manufactured by the same OEM companies BMW uses,
(e.g. Sachs, Bilstein, Hella, Bosch and others). In many cases we have been able to source parts that are
superior to those used by BMW, offering either better performance, better value or both. Some of those parts
bear the Bavarian Autosport brand – they are backed by a minimum 2-year warranty (some have lifetime
warranties). Like BMW, we work with a variety of manufacturers and subcontractors in Europe, Asia and North
America. We have put many, many years and a lot of resources into finding, testing and developing products as
well as our relations with these companies; we stand behind every product we sell with a 100% satisfaction
guarantee. If any product fails to meet our standards or our customers’ expectations, we won’t sell it. This
is one of the main reasons we have become the leading mail order/internet retailer of BMW parts in the
world. If you have specific questions about a part’s quality or performance, feel free to call and speak
with one of our friendly phone reps at 800.535.2002 or e-mail Info@bavauto.com.
Site philosophy and function
Our online catalog was designed to help you find the BMW part you need
quickly, 24 hours a day, 7 days a week, so you can order the parts you
need even when we're not around to take your call. We also wanted to make
sure you couldn't order the wrong part by mistake. To accomplish this
we built a special feature that lets you shop by BMW year and model. Tell
us which BMW you're shopping for and we'll show you only the parts that
fit, (plus the parts that fit every model, such as wheel cleaner). That
way, there's no chance you can mistakenly order a gasket for a 1980 528i
when you drive a 1997 528i.
I have a gift certificate/savings certificate/store credit – how do I use it?
Please place your order with one of our phone reps by calling 800.535.2002, option 5 (603.427.2002 international), or e-mail Sales@bavauto.com.
How can I access my order/purchase history on your website?
If you need information about a current or previous order, please e-mail CustomerService@bavauto.com or call us at 800.535.2002, option 7.
If I give you my information, will you share it with other companies?
No, Bavarian Autosport does not sell, rent or share any of our customer’s information. Click here to read our Privacy
At Bavarian Autosport, if you leave our site for any reason--even if
your ISP drops your connection--and there are parts in your cart, we'll
save the contents for 30 days. Just log back in and go to "my cart"--your
parts will be there waiting for you. Remember -- to take advantage of this feature,
you must set up an account (if you don't already have one) and log in.
What measures do you take ensure your web site is secure?
All orders submitted to us online are encrypted, making the theft of credit card numbers during transmission virtually impossible. In addition, www.bavauto.com is a registered Comodo secure site. If you have additional questions or concerns about the safety and security of this site, send them to Webmaster@bavauto.com.
www.bavauto.com is a registered Comodo secure site.
click for details.
If you have additional questions or concerns about the safety and security
of this site, send them to email@example.com.
What is the warranty on the products you sell ?
Everything we sell comes with a minimum 12-month warranty and a 100% satisfaction guarantee. In addition, products that carry the Bavarian Autosport brand come with a minimum 2-year warranty against defects in materials and workmanship. (Some have lifetime warranties!) If you are unhappy with a product's quality or performance, simply let us know. We'll make it right. Call Customer Service at 800.535.2002, option 7, or e-mail CustomerService@bavauto.com.
What follows are legal disclaimers the lawyers tell us we must publish. Enjoy!
Warranty – Designs, materials and specifications are subject to change without notice. Any product that carries a manufacturer’s warranty is sold with that warranty by the manufacturer extended to the purchaser.
WITH THE EXCEPTION OF APPLICABLE MANUFACTURERS’ WARRANTIES AS DESCRIBED HERE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. NOR ARE THERE ANY WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION OF THE FACE HEREOF. ALL GOODS ARE SOLD AND DELIVERED AS IS, AND WITH ALL FAULTS.
Bavarian Autosport makes no representation or promise with respect to the quality or anticipated performance of this equipment.
Availability Disclaimer – Some items are not always available or are offered on a limited basis.
Legal Restrictions – Any equipment sold herein upon which there is a legal limitation as to its use, is sold only with the intent that the purchaser shall use it in accordance with federal laws and the laws of the state where such use will take place.
Exclusion of Consequential Damages – Bavarian Autosport shall not be responsible for any consequential, incidental or contingent damages, or costs incurred of any kind what-so ever, including, but not limited to, the costs incurred directly or indirectly in relation to goods sold by Bavarian Autosport.
How can I return a product?
We want you to be happy with your purchase. If you are not, you may return it for a refund, replacement or store credit by following the procedures outlined below. Returned merchandise must be in saleable condition and in the manufacturer's original packaging. No refund will be granted on any part that has been installed, modified or that is not in saleable condition in its original packaging (unless it is being returned under warranty). Special orders and electrical items are not returnable.
- 1. Before sending the product back, call Customer Service at 800.535.2002, ext. 7 or e-mail CustomerService@bavauto.com and obtain a RETURN AUTHORIZATION.
- 2. Fill out the Return Information Form and enclose it with the returned item. Package and wrap the item securely.
- 3. Print your Return Authorization number and return address clearly on the outside of your package. Address it to: Bavarian Autosport, 275 Constitution Ave., Portsmouth, NH 03801.
- 4. Insure and ship the parcel prepaid via the US Postal Service or UPS Ground. Returns sent COD or freight collect will not be accepted.
Upon receipt of your return, we will promptly exchange the item, give you a store credit or issue you a refund. Returns for refunds must be made within 30 days of your receiving the item. (Exceptions are defective items which are covered under warranty.) Items returned after 30 days may be eligible for store credit minus a restocking fee. For more details contact Customer Service at 800.535.2002, option 7 or e-mail CustomerService@bavauto.com.
How long will it take to receive my refund?
We process your returns promptly, usually within 24 to 48 hours. Refunds to credit cards and PayPal accounts are usually reflected within 3 business days of our processing. Refund checks usually take two weeks to arrive.
I purchased a car with your parts on it (or some of your parts from someone else). Is your product warranty transferable?
No, Bavarian Autosport’s product warranty is not transferable.
Bavarian Autosport attempts to sell only well designed, quality merchandise that we hope will give you years of satisfaction.
We are confident our products will endure the test of time in both construction and performance. That is why everything we sell comes
with a 100% satisfaction guarantee and a 12-month warranty against defects in materials and workmanship. In addition, products that
carry the Bavarian Autosport brand come with a minimum 2-year warranty. (Some have lifetime warranties!) If you are unhappy with a product's
quality or performance, simply let us know. We'll make it right. Call 800.535.2002, option 7, or E-mail
Please note: electrical items, special orders and custom orders are non-returnable. Information on returns can be found further down on this page.
How do I use your Best Price Guarantee?
Bavarian Autosport will match any competitor's price. If you find the same product advertised at a lower price, call us or e-mail us a copy of the ad or the web site to Sales@bavauto.com. If you find a lower price prior to purchasing the product from us, we will match the price. If you find the lower price after you have purchased the item from us (up to 30 days after) we will refund the difference. Please note: Matching items must be in stock, be the same brand and include all the same parts. Matching is done against delivered price (cost of item plus any shipping and handling charges). Sorry, we cannot meet one-time, closeout prices. For more details, speak to a telephone representative at 800.535.2002, option 5 (603.427.2002 international), or e-mail CustomerService@bavauto.com.
How long will it take my order to arrive via UPS Ground Shipping?
Scroll down for a map displaying typical delivery times for UPS Ground shipping. Please note that these delivery times
are not guaranteed and apply only to orders for in-stock items placed before 1:00 PM Eastern time. (If you want to be
sure the item you are ordering is in stock, call or e-mail us before ordering – 800.535.2002
or Info@bavauto.com.) For faster delivery we offer Next Day and 2-day shipping.
I placed an order on Saturday. When will it ship?
Any order placed anytime after 1:00 pm Eastern time Friday will ship the following Monday, (unless Monday is a holiday).
On the day the product ships, a shipping confirmation with a tracking number will automatically be sent to your e-mail address on file.
I placed an order that was over $150. Why am I being billed for shipping?
We offer free shipping on most orders over $150, however there are exceptions:
- Oversized or heavy items such as wheels, brake rotors, mufflers, body parts, etc., indicated by this symbol: .
- Orders going to Alaska, Hawaii, Puerto Rico, U.S. territories, APOs, FPOs, and internationally.
I ordered some touch-up paint and was told you will not ship it Next-day/2-day/to Hawaii/to Alaska/etc. Why not?
The FAA (Federal Aviation Administration) strictly prohibits air shipments of items that contain certain levels of aerosol or flammable
materials (e.g. paint). Such items are indicated by this symbol: . As a
result, a few of the products we sell must be shipped via ground carrier -- at no point on their journey from our warehouse to your
house are these items allowed on a plane. Because of this, these products can be shipped via ground service only and thus are limited
to the 48 contiguous United States and Canada.
Once my order has been placed, how do I track my package?
On the date your order ships, we will send you a Shipping Confirmation e-mail (usually after 8pm Eastern time) containing your
tracking number. Simply click on the blue hyperlink in the e-mail to be directed to the web site for the latest tracking information on your package(s).
Why is the part I just ordered listed as “backordered” in my Shipping Confirmation e-mail?
If you need to verify whether a part is in stock before ordering, call 800.535.2002 or e-mail Info@bavauto.com.
Why didn’t I receive an Order Confirmation/Shipping Confirmation e-mail?
Our confirmation e-mails may have been blocked by your e-mail provider. We recommend checking your spam folder to see if it’s in
there. (Please add Shipping@bavauto.com to your address book/safe sender list.) If you
cannot find any confirmation e-mails from us, we will be happy to resend them if necessary -- simply e-mail your request
Exceptions are indicated by this symbol:
Free Shipping: Orders over $150 are shipped at no charge
via UPS Ground shipping, unless an exception applies.
Oversized or heavy items such as wheels, brake rotors, exhaust systems, body parts, etc.,
Orders to Alaska, Hawaii, Puerto Rico, U.S. territories, APOs, FPOs, and internationally
(see map below).
Orders for in-stock items taken before 1:00 pm Eastern time are shipped the same day.
Orders placed after 1:00 pm Eastern time or on weekends will ship the next business day.
Orders for items which are not in-stock (e.g. custom embroidery, special orders, back-orders,
etc.) will ship as soon as they become available. You will be advised
of estimated delivery time.
Our UPS Ground shipping service is available to the 48 contiguous states.
Next Day and 2-day shipping are available for an additional charge.
Saturday delivery is available through our phone reps only and incurs
an additional charge.
Saturdays, Sundays and holidays are not counted as shipping days. For example
- a 2-day order placed on a Monday prior to 1:00 pm would be delivered on
Wednesday; A 2-day order placed on a Thursday prior to 1:00 pm would be
delivered the following Monday. NOTE: applies to in-stock items only; items
which are not in stock will ship as soon as they become available.
Ordering in a time-sensitive situation (i.e. you need it tomorrow)?,
GIVE US A CALL DURING NORMAL BUSINESS HOURS (M-Th, 8am-9pm; Fri
8am-7pm; Sat 9am-4pm Eastern time) at 800.535.2002. The only way you can
guarantee delivery in 1 or 2 days is to speak with one of our phone reps
and confirm: 1) that we have the part available to ship to you immediately,
2) that we have your correct shipping and billing information, and 3) that
the order will be processed by 1:00 pm Eastern time.
You will hear from us! On the day we process your online order, you
can expect an email from us detailing the shipping status of the order and providing
tracking information. If we have any questions, we will call you to verify information.
Ground shipping only!
The FAA (Federal Aviation Administration) strictly prohibits air shipments of items that contain certain amounts of aerosols
or flammable materials (e.g. paint). As a result, a few of the products we sell must be shipped via ground carrier -- at no
point on their journey from our warehouse to your house are these items allowed on a plane. Because of this, these products
are offered for sale only in the 48 contiguous United States and Canada. There are no exceptions! If you place an order that
contains one of these items, and the requested delivery method involves any form of air shipping, we will contact you and let
you know when and how the item(s) in your order will be shipped.
Wherever you see this symbol exceptions to the UPS Ground shipping
and handling charges apply.
Typical Delivery Times for UPS Ground Shipping
Applies to orders for in-stock items placed before 1:00 PM Eastern time. NOTE:
these delivery times are typical, not guaranteed. If you need your parts by a
specific date, please upgrade to Next Day or 2-day shipping.
Emergency repair? Try our 9-1-1 Service:
When you need a BMW part or accessory immediately, follow this emergency
- Call in your order by 9 am your time (Eastern, Central, Mountain
- We'll process your order by 1 pm Eastern time.
- We'll ship it that day for 1-day delivery.
Our 9-1-1 Service is subject to the same restrictions and exceptions
as our UPS Ground shipping. For answers to specific shipping questions call
800.535.2002 or E-mail firstname.lastname@example.org.
Inventory & Special Orders
We sell almost every part BMW has made since 1967, including parts for the new MINI. The only parts we don't sell are those that are too difficult or
hazardous to ship, (e.g. windshields, batteries, complete engines, etc.). Our three-story warehouse is stocked to the rafters with more
than 400,000 of the most popular BMW and MINI parts. This huge inventory allows us to fill and ship the vast majority of orders the day we receive them.
Sometimes, people need parts that we don't stock. In most of those instances we are able to either drop-ship the part directly to you from one of our
suppliers, or bring it into our warehouse and ship it to you within a couple of days. (Obviously, items that are coming from Europe take a little longer.)
Orders for parts we do not stock are considered "special orders." Special orders must be prepaid and are non-returnable.
Remember: WE SELL EVERYTHING for your BMW or MINI. If for some reason you can't find what you're looking for on this web site, that doesn't mean we don't
have it -- give us a call at 800.535.2002, ext. 5, or E-mail us at email@example.com.
|Bavarian Autosport is located in New Hampshire which has no sales tax, saving you even more money. Just one more reason to buy your parts
from Bavarian Autosport. (International customers please note: you may be charged import duties and/or fees by your own country, but never by